Refund policy
We take great care to ensure all products leave our warehouse in perfect condition. If your item arrives faulty or damaged, please contact us within 7 days of delivery at support@saunahq.com.au with photos and a brief description of the issue.
Upon verification, we will arrange a repair, replacement, or refund for faulty products in accordance with the Australian Consumer Law.
Please note:
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We do not offer refunds or exchanges for change of mind.
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All returned items must be in their original condition and packaging unless faulty.
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SaunaHQ reserves the right to inspect returned goods before approving a replacement or repair.
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Certain items (such as used sauna accessories or installed components) cannot be returned unless deemed faulty.
SaunaHQ complies with all relevant obligations under Australian Consumer Law relating to faulty, defective, or damaged goods.
For any product or return enquiries, please contact our customer support team:
Email support@saunahq.com.au or call us on 1300 850 136